We're here to helpAvis tries harder to make sure you are hassle and stress-free when you rent a car, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our Customer Service Team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system. If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
Contacting Customer ServicesAvis Luxembourg is part of Avis Belgium. To get in touch, please contact our team in Belgium using the below information.
Please have your rental agreement or reservation number to hand before calling.
Our Customer Service team can only answer post-rental queries. For any questions before or during your rental, please call us.
We will endeavour to respond to you within a 5-30-day period.
Before you go
- Tel. 800 296 14
- Email our reservations department
- Sales department for companies
- Tel. +32 (0)2 730 63 33
- Email our corporate sales department
Only via Email
- Email our Travel Industry department
Only via Email
Email our Travel Industry department
During your journey
Queries during the rental period should be referred to the hire station where you picked up your vehicle.
- 24-hour breakdown assistance
- +32 (0)2 703 11 00
Avis Location de voitures S.à.R.L.
Aéroport de Findel
N° TVA: LU 177.80.875
Avis Belgium s.a.
Tel. (+32) 02 730 62 11
VAT. BE 0415.872.355
We are a member of the European Car Rental Conciliation Service (ECRCS) and a number of local car rental conciliation services. These organisations independently reviews disputes with no additional cost to you. If you make complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. We will tell you who this is.