Welcome to Avis

We're here to help

Avis tries harder to make sure you are hassle and stress-free when you rent a car, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.

All you need to do is contact our Customer Service Team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system. If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.

Contacting Customer Services

Avis Luxembourg is part of Avis Belgium. To get in touch, please contact our team in Belgium using the below information.

Please have your rental agreement or reservation number to hand before calling.

Our Customer Service team can only answer post-rental queries. For any questions before or during your rental, please call us.

We will endeavour to respond to you within a 5-30-day period.

 
Your session is about to expire
Close Session set to Exipre

It looks like you’ve taken a break. To make sure any information you’ve given us is kept secure your session will time-out in 5 minutes.

If you’re still there and would like to carry on, just press continue.

Your session has expired
Close Session set to Exipre

It looks like you’ve taken a break. To make sure any information you’ve given us is kept secure your session has timed out.

If you’re still there and would like to carry on, please press continue to return to the homepage.

Sorry, no cars from your chosen group are available for the location. Would you like to stick with this location?

No
What would you like to do?
Close clear changes popup

Are you sure you’d like to undo all the changes you’ve made to your reservation and return to your original booking?

Which terms and condition would you like to read?
Take your pick...
Close terms & conditions popup

Select a file to view or download

? Booking Conditions are the terms under which you make your booking and include information about cancellation, no-shows and what to bring with you when you collect your vehicle. Location Specific Conditions relate to the country or station in which you are renting a vehicle and include details like age requirements. General Conditions of Rental are the terms under which you rent the vehicle, including your responsibilities to us and our responsibilities to you.