Coronavirus: Latest Advice
Customer advice regarding the Coronavirus
Last updated: 10/03/20
The safety of our customers and staff is of paramount importance to us, and we are closely monitoring the news, information, advice and guidance from the World Health Organisation regarding the spread of the Coronavirus.
Please find some information below on any bookings impacted by the Coronavirus, and some details on the restrictions in Italy.
If you have any further questions regarding a past or future booking, please contact us directly.
What should I do if I have already made a booking, but it’s impacted by the Coronavirus?
We are taking a number of measures to support our customers as much as possible during this time. If you have already made a booking, but it is impacted by the restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
- Cancellation fees for any Pay Later customers impacted by Coronavirus-related travel bans, will be waivered
- Cancellation fees for any Pre-Pay rental customers impacted by Coronavirus-related travel bans, will be waivered
For any customers who have booked through a third-party broker, please contact that broker directly for further guidance should your travel be disrupted.
Port du masque obligatoire
En conformité avec les directives du gouvernement, le port du masque grand public est rendu obligatoire dans toutes nos agences, en complément des gestes barrières, Nous nous réservons le droit de refuser l’accès à nos agences à toutes personnes ne portant pas de masque
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We have also implemented additional cleaning techniques to our counters and surfaces in our vehicles with alcohol-based wipes.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We have also implemented additional cleaning techniques to our counters and surfaces in our vehicles with alcohol-based wipes.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.